Terms & Conditions

IZKAM Executive Chauffeurs

1. Reservations

All reservations are subject to availability. A booking is not considered confirmed until IZKAM Executive Chauffeurs has reviewed the request and confirmed the service by phone, email, text message, or payment confirmation.

2. Customer Information

Customers are responsible for providing accurate pickup and drop-off locations, date, time, contact information, number of passengers, luggage details, flight information, and any special requests. IZKAM Executive Chauffeurs is not responsible for delays or missed service caused by incorrect or incomplete information provided by the customer.

3. Pricing

Prices may vary based on distance, travel time, vehicle type, passenger count, route, waiting time, airport service, tolls, parking fees, additional stops, special requests, seasonal demand, or service conditions. Any price displayed online is an estimate unless confirmed directly by IZKAM Executive Chauffeurs.

4. Payments

Payment may be required before service is provided. Payments are processed securely through the payment method offered at checkout or another approved payment method. By submitting payment, the customer authorizes IZKAM Executive Chauffeurs to charge the amount shown and approved for the selected service.

5. Cancellations

Cancellations must be requested as soon as possible. Cancellation fees may apply depending on the time of cancellation, vehicle assignment, driver dispatch, service preparation, and type of reservation.

If a driver has already been dispatched or the scheduled service time is near, the reservation may be non-refundable or subject to a cancellation fee.

6. No-Shows

A no-show occurs when the customer does not appear at the scheduled pickup location and does not contact IZKAM Executive Chauffeurs within a reasonable period of time. No-shows may be charged the full fare and may not be eligible for a refund.

7. Waiting Time

Additional waiting time may result in extra charges. For airport pickups, reasonable waiting time may be allowed depending on flight status and service type. For non-airport pickups, waiting time may begin at the scheduled pickup time.

8. Airport Pickups and Flight Delays

Customers are responsible for providing accurate flight information when requesting airport transportation. IZKAM Executive Chauffeurs may monitor flight status when valid flight details are provided. However, the customer should notify IZKAM Executive Chauffeurs of any flight changes, delays, cancellations, or updated arrival times.

9. Vehicle Selection

IZKAM Executive Chauffeurs will make reasonable efforts to provide the selected vehicle type. In certain situations, a comparable or upgraded vehicle may be provided based on availability, safety, scheduling, or operational requirements.

10. Passenger Conduct

Customers and passengers must behave respectfully and safely. IZKAM Executive Chauffeurs reserves the right to refuse or terminate service if a passenger is abusive, threatening, excessively intoxicated, damaging property, violating the law, or creating unsafe conditions for the driver, vehicle, passengers, or the public.

11. Damage to Vehicle

The customer is responsible for damage caused by the customer or any passenger included in the reservation. This includes, but is not limited to, spills, stains, excessive cleaning, broken items, smoking-related damage, or any other damage to the vehicle. Cleaning or damage fees may be charged when necessary.

12. Smoking, Alcohol, and Illegal Substances

Smoking, vaping, illegal substances, and unlawful activities are not permitted inside the vehicle. Alcohol possession or consumption may be restricted according to applicable laws and service conditions. IZKAM Executive Chauffeurs reserves the right to stop service if these rules are violated.

13. Child Seats

Customers must notify IZKAM Executive Chauffeurs in advance if a child seat is needed. Availability is not guaranteed unless confirmed. The customer is responsible for providing accurate information regarding the child’s age, height, and weight and for ensuring that the child is properly secured according to applicable safety requirements.

14. Luggage

Customers must provide accurate luggage details. IZKAM Executive Chauffeurs is not responsible if the selected vehicle cannot safely accommodate luggage that was not disclosed during booking. Additional vehicles or vehicle upgrades may be required and may result in additional charges.

15. Delays and Service Interruptions

IZKAM Executive Chauffeurs is not responsible for delays or service interruptions caused by traffic, severe weather, hazardous road conditions, road closures, accidents, law enforcement activity, mechanical issues, flight delays, incorrect customer information, natural disasters, or other events beyond the company’s reasonable control.

16. Personal Belongings

Customers are responsible for their personal belongings. IZKAM Executive Chauffeurs is not responsible for lost, forgotten, stolen, or damaged items. If an item is found, reasonable efforts will be made to return it to the customer. Delivery or shipping charges may apply.

17. Refunds

Refund requests are reviewed on a case-by-case basis. Approved refunds may take several business days to appear, depending on the payment processor or financial institution. Processing fees, cancellation fees, waiting-time charges, dispatch costs, and completed services may be non-refundable.

18. Changes to Reservations

Changes to pickup time, pickup location, destination, vehicle type, passenger count, luggage, additional stops, or special requests must be communicated as soon as possible. All changes are subject to availability and may result in additional charges.

19. Limitation of Liability

IZKAM Executive Chauffeurs will make reasonable efforts to provide safe, professional, and timely transportation. However, to the fullest extent permitted by applicable law, IZKAM Executive Chauffeurs is not liable for missed flights, missed appointments, lost business opportunities, indirect or consequential damages, or delays caused by circumstances outside the company’s reasonable control.

20. Privacy

Customer information is used to process reservations, provide transportation services, communicate with customers, prevent fraud, and complete payments. IZKAM Executive Chauffeurs does not sell customer information. Payment information is processed through secure third-party payment providers and is subject to their respective privacy and security policies.

21. Right to Refuse Service

IZKAM Executive Chauffeurs reserves the right to refuse, cancel, suspend, or terminate service when reasonably necessary for safety, legal, operational, payment, or policy-related reasons.

22. Updates to These Terms

IZKAM Executive Chauffeurs may update these Terms and Conditions at any time. The version published on the website at the time the reservation is made will apply to that reservation.

Last updated: July 20, 2026